Great Movers General Transport L.L.C – S.P.C (“Great Movers”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use greatmoversuae.com, request a quote, make a booking, contact us by phone or WhatsApp, or use our transport services.
We aim to handle personal data in line with applicable UAE data-protection requirements, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), where it applies to our processing activities.
1. Information We May Collect
Information you provide may include your name or company name, mobile number, email address, pickup and delivery locations, preferred pickup date and time, truck size or type, cargo or material details, manpower requirements, notes, photos, messages and other information needed to quote or perform the service.
If you contact us by phone, WhatsApp, email or another communication channel, we may keep the contact details and message history needed to respond, confirm the booking, coordinate the job, resolve a dispute or maintain business records.
Where payment, invoicing or accounting information is required, we may process billing details, invoice information, payment status and related transaction records. We do not need to store full payment-card details when a third-party payment provider processes them on our behalf.
When you use the website, our hosting, security or analytics tools may automatically process technical information such as IP address, browser or device type, pages viewed, date and time of access, referring pages and similar website-use data.
2. How We Use Personal Information
We may use personal information to prepare quotes, recommend a suitable truck, confirm bookings, assign drivers, coordinate pickup and delivery, arrange manpower or equipment, contact you about the job, provide customer support and complete the requested transport service.
We may also use information to create invoices and business records, manage payments, prevent misuse or fraud, protect our website and operations, resolve complaints, comply with legal or regulatory requirements, and improve our services and website.
Where required by law, we will rely on consent or another lawful basis available for the relevant processing. If we use your contact details for optional marketing, you can ask us to stop such messages.
3. Location and Route Information
Pickup and drop-off locations are necessary for transport bookings. We may share the route, site contact and access instructions with the assigned driver, dispatcher, loading team or service partner when needed to complete the job.
We do not use booking locations for unrelated purposes. If live location or tracking functionality is introduced, this policy should be updated to explain how that feature works and how long location data is retained.
4. How We Share Information
We may share personal information with Great Movers employees, drivers and authorized personnel who need it to quote, schedule, dispatch or complete your service.
Where necessary, information may also be shared with trusted service providers such as website hosting providers, IT support, communication platforms, accountants, payment processors, loading or lifting partners, or other contractors involved in the requested service. They should receive only the information reasonably needed for their role.
We may disclose information to government authorities, regulators, courts, law-enforcement bodies or other parties where required by law, legal process, public-safety obligations, or to establish, exercise or defend legal rights.
Great Movers does not sell personal information to advertisers or data brokers.
5. International or Cross-Border Processing
Some website, cloud, communication or technology service providers may process or store data outside the UAE. Where a cross-border transfer is subject to the UAE Personal Data Protection Law or another applicable requirement, we will use the transfer mechanism or safeguards required by law.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies for essential website functions, security, user preferences and, where enabled, analytics or marketing. Cookies can help us understand how the website is used and improve its performance.
You can control cookies through your browser settings. Blocking some cookies may affect parts of the website. Where consent is legally required for non-essential cookies, we will seek that consent through an appropriate website mechanism.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including booking and service delivery, customer support, accounting, dispute handling, fraud prevention and legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to any lawful retention requirement.
8. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No website, messaging system or electronic storage method can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through open communication channels.
9. Your Privacy Rights
Subject to applicable law and relevant exceptions, you may be entitled to ask for information about the personal data we process about you, request access to or a copy of your data, correct inaccurate data, request deletion where appropriate, or ask us to restrict or stop certain processing.
Where processing is based on consent, you may withdraw that consent for future processing. You may also contact us if you have a privacy concern or wish to exercise a right. We may need to verify your identity before acting on a request.
10. Marketing Communications
If you receive optional promotional messages from Great Movers, you can ask us to stop sending them. Service messages about a quote, booking, pickup, delivery, payment or customer-support issue are not promotional messages and may still be sent where needed to complete or manage the service.
11. Children and Minors
Our truck-rental and transport services are intended for adults and businesses. We do not knowingly seek personal information from children for independent bookings. If a minor needs to use a service, a parent, guardian or other responsible adult should make the booking.
12. Third-Party Websites and Platforms
Our website may link to third-party websites, maps, social-media pages, messaging tools or other platforms. Those services operate under their own privacy policies. Great Movers is not responsible for third-party privacy practices that are outside our control.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our website, booking methods, service providers, data practices or legal requirements change. The new version will be posted on this page with an updated date.
14. Privacy Questions and Requests
For a privacy question, correction request, deletion request or other data-protection matter, contact Great Movers using the details below. Please provide enough information for us to identify the relevant booking or communication, but do not send unnecessary sensitive information.
Contact Us
If you have questions about this page, a booking, or your personal information, contact Great Movers General Transport L.L.C – S.P.C:
- Phone / WhatsApp: 0547919126
- Office: Musaffah M-13, As Sawari 1 Street, Abu Dhabi, UAE
- Website: https://greatmoversuae.com/contact/